All clothing is professionally cleaned. In fact, Unclaimed Baggage has the largest commercial laundry facility in the state of Alabama. Electronic equipment is thoroughly tested to ensure it is working properly and all personal data is erased according to official National Institute of Standards and Technology (NIST) standards before items are sold.

We are committed to selling excellent quality products and authentication is key to that commitment. We have a team of experts with years of experience authenticating jewelry and luxury brands. We study the latest fashion and fraud trends vigilantly to stay ahead of the curve. In certain cases, we also leverage third-party experts to appraise jewelry or confirm authentication so you can rest assured your purchase is reliable.

Any counterfeits that come to us are disposed of immediately. In the highly unlikely case that an inauthentic item is inadvertently sold, we will refund the purchase via the original method of payment. The product must be returned to Unclaimed Baggage for team training and to be destroyed.

If your item isn’t as stated or you have any questions or concerns, please contact us at customerservice@unclaimedbaggage.com for resolution.

Shipping:

We offer free shipping on orders over $99. For orders under $99, shipping rates are calculated at checkout. Orders are processed in 1-2 business days and shipped via UPS or USPS. All shipping times are estimates, and deliveries typically take 3-8 business days after processing, with expedited shipping options available.

We also offer free local pickups at our retail store located at 509 West Willow Street, Scottsboro, Alabama 35768. You will receive an email when your order is ready for pickup (typically within 24 hours). To pick up your order, please proceed to Guest Services during normal store operating hours and present your order number along with a photo ID. If the order is not picked up after 10 days, it will be restocked and refunded.

Online Returns:

We gladly accept returns within 14 days of delivery for all domestic orders except for products marked as final sale.

Refund Options & Fees:

There are no additional fees for any returns for store credit.

All outbound and return shipping charges are non-refundable.

Original Form of Payment:

For a refund to the original form of payment, a $1.99 per item restocking fee will be deducted from the refund total once the return is processed.

Please note that returned merchandise must be in the same condition it was received:

• Unworn and undamaged
• In its original packaging (if included)
• With all tags still intact (including security tags on jewelry as well as all original tags for New with Tags items)

For more information, please visit our Returns Policy.