FAQs

Skip to a section by clicking the links below

General

  • We reopened our store on May 1, to welcome our Guests! This decision followed the announcements from governors to reopen retail businesses in our state of Alabama, as well as Georgia, Tennessee and Mississippi.

    What’s Different?
    We are changing up a few things to ensure the safety of our Team, customers and community. These are the changes, following the CDC and OSHA guidelines, that you will see when you come visit us:

    1. Limited Guests:
    The number of Guests will be limited to 50% of our normal capacity.

    2. Entering and Exiting the Store
    At the entrance, you will be greeted with smile beneath a face covering by a Team member. On our busy shopping days, we will be updating the number of Guests in our store to ensure we don’t go over 50% capacity. As you enter, hand sanitizer is readily available as well as face masks for our guests that do not have one. We have freshly disinfected shopping carts for your safety and convenience. There is a separate place to return them so they can be cleaned thoroughly after each use.

    3. Reconfigured racks and counters:
    Our store has been reconfigured to reduce space between racks and tables to provide ample space for proper social distancing and for an uncrowded shopping experience.

    At our Electronics and Jewelry counters, we will be helping our Guests find exactly what they are looking for one Guest at a time, with six feet between Guests.

    Merchandise will be wiped down before returning to the display case.

    At this time our fitting rooms will remain closed.

    4. Check out the Check-0ut:
    Plexiglass panels have been installed at the check-out counter, where Guests will be assisted one at a time. Lines will indicate Guest spacing.

    In order to reduce multiple touchpoints during the checkout process, we are encouraging cashless payment with your credit or debit card, or Apple Pay.

    5. Vigilant sanitation measures:
    Hand sanitizing stations are available at entrances and exits for your use.

    Working Team members are all healthy and will welcome you behind face coverings and wave with gloves.

    At any time during our regular business hours, you will see our staff continually cleaning shared surfaces to provide you with a clean, safe shopping environment. After hours, our store will receive extensive additional cleaning, following CDC guidelines.

    Any Guest with fever or a cough will need to stay at home.

    It’s time to explore again!
    Safety is our number one focus. We want to ensure our high standards of care never compromise your trust and safety. We’ll still be stocking new items daily, all professionally cleaned upon arrival. So, plan a day to do some adventure shopping. And while you’re here, visit some of our many beautiful parks, lakes and hiking trails nearby.

  • If it’s packed in a suitcase or left on a plane, it could wind up for sale at Unclaimed Baggage. We sell a wide variety of items commonly taken on business trips and vacations such as clothes, cameras, jewelry, electronics and golf clubs. You never know what people may pack, so you could be one of the lucky shoppers to scoop up an African mask, vacuum-packed frogs, or even a snowboard.

    We also sell unclaimed cargo which has been lost in shipment. This merchandise often includes bulk items that are new with tags, like multiples of clothing, books and household products. Unexpected large items might also be included, like works of art or a piece of furniture. You never can predict!

  • All clothing is professionally cleaned. In fact, Unclaimed Baggage has the largest commercial laundry facility in Alabama. We wash or dry clean tens of thousands of items per month – more than most professional dry cleaners handle in a year!

    How It Works
  • Electronic equipment is thoroughly tested to ensure it is working properly, and all personal data is erased according to official NIST standards before items are sold.

    How It Works
  • Our merchandise is a combination of unclaimed baggage and cargo, primarily from commercial airlines, but also from buses, trains, trucks, and other travel, hospitality and transportation sources. Occasionally we make special purchases which are identified by a sign in the retail store.

  • Regrettably, no. By the time Unclaimed Baggage has purchased the luggage, every effort has been made by the airlines over a 3-4 month period to return it to its owner. After this point, claims have been paid out and the items are sent with no identifying information to Unclaimed Baggage to be resold, repurposed, or recycled.

    How It Works
  • You may wonder how there can be a store the size of a city block full of lost luggage items since only a small fraction of a percent of airline passenger bags are lost and never reunited with their owners.

    However, with over four billion bags being checked each year, even a small percentage of such huge volume can fill our warehouse with unclaimed items waiting for you to discover. Passengers also leave articles in overhead bins, taxi cabs, hotels and anywhere else they travel, which add to the unclaimed items being given a second life through our store.

    How It Works
  • No, airlines do not benefit in any way from unclaimed baggage. Carriers want to preserve their customer goodwill and therefore invest significant manpower and technological resources in the baggage recovery process. Passengers are compensated for any bags not found. Recognizing each of these costs, carriers work hard to provide the best service possible when handling baggage.

  • Airlines are in business to fly planes and serve their passengers; not dispose of lost property. Unclaimed Baggage provides an important service to the airlines by buying unclaimed bags and their contents and repurposing them in the best way possible.

  • Not everything sent to Unclaimed Baggage is suitable for sale in our store. A complex sorting process separates out the best merchandise for the retail floor. Items not sold to the public are either repurposed or recycled. In fact, on average for every item we sell, we donate another item. Through relationships with multiple charity organizations locally, nationally and around the globe, millions of dollars’ worth of clothing, eyeglasses, medical supplies, and other useful items are refurbished and donated to those in need each year as part of our Reclaimed for Good program.

    Reclaimed for Good

In-Store

  • We roll out over 7,000 new items daily, so any time is a great time to shop! During the week, crowds are often smaller, and on weekends we often host fun in-store events. See our Upcoming Events page for more details.

    Store Events
  • Unclaimed Baggage covers more than a city block. The main store has ~50,000 square feet of a wide variety of merchandise for you to shop, including women’s clothing, shoes, jewelry, electronics, luggage, sporting goods and much more. Our Men’s & More shop, located next to the main store, offers two levels of Men’s casual and dress clothing. A third level features product traditionally known to our guests as ETC product (household goods, health & beauty aids, offices supplies), and special clearance “Last Chance” deals. Leave plenty of time in your day to see it all!

    Store Map
  • We will gladly accept merchandise returns for store credit if the return is within 14 business days of purchase. A sales receipt must be included, and the original tags must be on the merchandise.

Online

  • Our team assesses every item in detail to ensure we give the best representation of each product. For clarity and quick identification, we categorize each item into one of four condition categories:

    New with Tags: Item is new, and retailer tags are still attached

    Like New: Item appears and functions like new

    Gently Used: Item is in good condition with very minimal signs of use

    Signs of Wear: Item has signs of use

    If an item has a flaw or defect, it will be stated in the condition details and/or images of the product. If your item isn’t as stated or you have any questions or concerns, please contact us at customerservice@unclaimedbaggage.com for resolution.

  • We are committed to selling excellent quality products and authentication is key to that commitment. We have a team of experts with years of experience authenticating jewelry and luxury brands. We study the latest fashion and fraud trends vigilantly to stay ahead of the curve. In certain cases, we also leverage third-party experts to appraise jewelry or confirm authentication so you can rest assured your purchase is reliable.

    Any counterfeits that come to us are disposed of immediately. In the highly unlikely case that an inauthentic item is inadvertently sold, we will refund the purchase via the original method of payment. The product must be returned to Unclaimed Baggage for team training and to be destroyed.

    If your item isn’t as stated or you have any questions or concerns, please contact us at customerservice@unclaimedbaggage.com for resolution.

  • We offer free shipping on orders over $75. For orders under $75, shipping rates are calculated at checkout. Orders are processed in 1-2 business days and shipped via FedEx or USPS. All shipping times are estimates, and deliveries typically take 3-8 business days after processing, with expedited shipping options available. We do not ship internationally at this time.

    We also offer free local pickups at our retail store located at 509 West Willow Street, Scottsboro, Alabama 35768. You will receive an email when your order is ready for pickup (typically within 24 hours). To pick up your order, please proceed to Guest Services during normal store operating hours and present your order number along with a photo ID.

  • We accept returns for approved items within 14 days of delivery, which are refunded via the original form of payment.

    You may return approved items via the carrier of your choice. All returns must include the original packing slip along with a reason for return. Returned items must be shipped to:

    Unclaimed Baggage Online Returns
    905 Heroes Drive
    Scottsboro AL 35768

    Outbound and return shipping fees are non-refundable, and all items under $50 are subject to a $1.99 restocking fee. If your order is valued at more than $75, it is recommended that you use a trackable shipping service or purchase shipping insurance.

    We also accept in-store returns for online orders at our retail store located at 509 West Willow Street, Scottsboro, Alabama 35768. To return an item at our retail location, please proceed to Guest Services during normal store operating hours and present your order number along with the items to be returned.

    To be eligible for a return, merchandise must 1) be in the same condition it was received (New with Tags items must be returned with tags attached), 2) include the original order number and receipt, and 3) include the original packaging.

    The following items are Final Sale and not eligible for return: Books, Swimwear, Undergarments, Health & Beauty Items, Software, Video Games, Sale Items, Bundles, and individual products marked as final sale.

    If you have any questions or concerns, please contact us at customerservice@unclaimedbaggage.com.

  • As the nation’s largest and only retailer of lost luggage items from airlines, we process thousands of unique items each day. Every unique item must be individually cleaned, processed, authenticated, photographed, listed, and shipped, which as you can imagine takes a lot of time. In order to provide you with great unclaimed finds at bargain prices, we must charge a small ($1.99) restocking fee for items under $50 that are returned.

    If you have any questions or concerns, please contact us at customerservice@unclaimedbaggage.com.

  • The estimated retail value listed for certain items refers to the estimated price of that exact same item offered elsewhere in new condition. We have a team of experts with years of experience pricing items across a broad range of categories, and they stay up to date with the latest fashion trends and pricing. Beyond that, we do not list the estimated retail value for an item unless we have found the retail price for that item currently listed online. While this is not an exact science, we strive to provide fair and accurate pricing information, and we hope that when you compare our prices to what is available elsewhere online, you are pleased with the deals you are scoring at Unclaimed Baggage!

    If you have any questions about our pricing, please contact us at customerservice@unclaimedbaggage.com.