Refund policy

Returns Policy

We want you to love every treasure you find — but if it doesn’t work out, we’re here to help. Below are the guidelines for in-store and online returns:

Domestic Returns

We gladly accept returns on most items within 14 days of purchase date for in-store purchase or 14 days from date of delivery for online orders. 

Excluded Items: 

  • Books 
  • Swimwear 
  • Sports bras & undergarments 
  • Health & beauty items 
  • Software & video games 
  • Mystery box/bag bundles 
  • Clearance items
  • Any items marked as Final Sale

Please Note:

  • For online orders, all outbound and return shipping charges are non-refundable. 
  • Returned merchandise must be in the same condition in which it was received — unworn, undamaged, with original packaging (if applicable), and all tags intact, including: 
    • Security tags on jewelry 
    • Original tags for “New with Tags” items 

International Returns

At this time, we do not accept returns on international orders. All international sales are final, including shipping, duties, and taxes.

Refund Options & Fees

Store Credit 
There are no additional fees for any returns for store credit. Store credit may be redeemed online or in-store, regardless of where the credit is issued. 

Original Form of Payment 
Items may be returned for a refund to the original form of payment, with a $1.99 per-item restocking fee deducted from the refund total once the return is processed.  

Return Shipping Costs

For online returns, the return shipping cost will be deducted from the refund amount.

Damaged or Incorrect Items

If the return is due to our error — the item arrived damaged, defective, or materially different from its description or stated condition — we will waive all return fees at no cost to you, including the return shipping fee and any restocking fees.

Returns Abuse

We’re committed to providing a fair and enjoyable shopping experience to everyone. To help protect our inventory and operations, we reserve the right to: 

  • Inspect all returned items for tampering or excessive wear 
  • Refuse returns for customers with more than 50 items returned and a return rate of 50% or more
  • Deny returns associated with multiple customer accounts created to circumvent return rate limits 
  • Returns that appear, in our sole discretion, to be made by dealers, resellers, or distributors may be refused. 

Thank you for helping us keep the treasure hunt fair for all! 

How to Return

For in-store returns, please see our Guest Services team near the front entrance. For online returns, click the button below to submit your return request. Additionally, online orders may be returned in person at Guest Services in our retail store in Scottsboro, AL during normal store hours. For directions and store details, visit the Guest Services page.

 Submit Return Request


Other Details

Can I make a return in person?
You are welcome to return your order by visiting the Guest Services counter at our retail store in Scottsboro, AL during normal store hours. For directions and store details, visit the Guest Services page.

How do I start a return?
To make a return, please visit our Returns Center and simply enter the email address and order number associated with your purchase to initiate the return.

Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

Can I drop my return off at the UPS store?
Yes, you can! After entering your email address and order information, choose the option to drop off your return at your local UPS store. Once you confirm your return, you will receive your QR code directly to your mobile phone.

Present your QR code along with your item at The UPS Store. They will scan it, create your pre-paid label, and take it from there.

What items are final sale?

Books, swimwear, undergarments, health & beauty items, software, video games, bundles, clearance items and individually marked items are all final sale and not eligible for returns. 


Submit Return Request