Guest Services

Plan Your Visit to Unclaimed Baggage

At Unclaimed Baggage customers don't just shop — they explore. Our 50,000-square-foot store is home to an extensive merchandise selection, interactive events, and delicious eats. We want each person who walks through our doors to leave with something they'll treasure...and have fun finding it.


You Never Know What You'll Find

Group photo
  • Women’s
  • Men’s
  • Children’s
  • Footwear
  • Formal Wear
  • Electronics/Cameras
  • Sporting Goods
  • Fine Jewelry
  • Books
  • Luggage

The main store is organized into 10 departments, making it easy to find what you're looking for. And, our Men's & More building is right next door with three additional floors of men's lost luggage items.

Guest Services

Our goal is to give each store visitor an exceptional experience. Whether you need directions inside the store, dining information, or recommendations on what else to do around Scottsboro, our Guest Services team is ready to help. The Guest Services desk is located at the store entrance, or you can reach us by phone at (256) 259-1525.

Personal Shoppers

Personal Shoppers

Take advantage of a personalized 90-minute session with one of our professional style advisors. Your advisor will build a style profile just for you and help you shop the best of Unclaimed Baggage's clothing and fashion accessories. You can call ahead, or stop by Guest Services when you arrive to schedule an appointment.

Pet Services

Pet Services

Traveling with pets can be a challenge, so we’ve partnered with a trusted local pet boarder that will happily care for your pet while you shop. Located only five minutes from Unclaimed Baggage, Cutie Petooties will treat your pets as their own. Guest rates are only $10 a day. Please call (256) 259-1000 to make arrangements.



If you're visiting from out of town and don't have enough room in your luggage to take back your new purchases, we'll help you out. Stop by Guest Services to inquire about our We Ship! program and we'll get your items delivered straight to your door for just the cost of shipping.

A Glimpse Behind the Scenes

The Baggage Experience

Ever wonder what it's like to open an unprocessed suitcase at Unclaimed Baggage? Every day we invite one lucky visitor to sort the contents of a fresh bag. Join us in the center of the store at 2:30 p.m., and you may get the chance to experience the thrill of it for yourself.

Monday - Saturday at 2:30 p.m. (Central Time)

Cups Café
Grab a Bite

Cups Café

From freshly baked cookies to Barry’s Backcountry BBQ, Cups Café is the place to head when you are ready for a snack or lunch break while shopping. We proudly brew Starbucks® coffee, and our Dippin’ Dots® ice cream treats are always a hit with our younger visitors!

Top 10 Things to Do When Visiting
See It All

Top 10 Things to Do When Visiting the Area

Check out our picks of the top 10 things to do in our region.

A Scenic Town

Where to Eat, Sleep, and Play in Scottsboro