Guest Services

  • woman getting help at Unclaimed Baggage Guest Services

We want you to have a good time!

We want each and every one of our guests to have a fantastic experience. From our concierge level Guest Services desk, to our smiling, helpful associates, we’re all about making your trip special.


Guest Services

Whether you need directions inside the store, dining recommendations or advice on what else to do around Scottsboro, our Guest Services team is ready to help. The Guest Services desk is located right as you enter or by phone at 256-259-1525

Personal Shoppers

You will receive a personalized ninety-minute session with one of our professional style advisors. They will build a style profile just for you and help you shop the best of Unclaimed Baggage's clothing and accessories. For best results, call ahead and reserve your spot today, or stop by Guest Services when you arrive to schedule an appointment.

Pet Services

Traveling with pets can be a challenge, so we’ve partnered with a trusted local pet boarder that will happily care for your pet while you shop. Located only five minutes from Unclaimed Baggage Center, Cutie Petooties will love on your pup as if he or she were their own. Guest rates are only $10 a day. Please call 256-259-1000 or 256-609-7196 to make arrangements.  

We Ship!  

Stop by Guest Services to inquire about our We Ship! program and we'll get your purchases delivered straight to your door for just the cost of shipping.