We offer free shipping on orders over $75. For orders under $75, shipping rates are calculated at checkout. Orders are processed in 1-2 business days and shipped via FedEx or USPS. All shipping times are estimates, and deliveries typically take 3-8 business days after processing, with expedited shipping options available. We do not ship internationally at this time.
We also offer free local pickups at our retail store located at 509 West Willow Street, Scottsboro, Alabama 35768. You will receive an email when your order is ready for pickup (typically within 24 hours). To pick up your order, please proceed to Guest Services during normal store operating hours and present your order number along with a photo ID.
We accept returns for approved items within 14 days of delivery, which are refunded via the original form of payment.
You may return approved items via the carrier of your choice. All returns must include the original packing slip along with a reason for return. Returned items must be shipped to:
Unclaimed Baggage Online Returns
905 Heroes Drive
Scottsboro AL 35768
Outbound and return shipping fees are non-refundable, and all items under $50 are subject to a $1.99 restocking fee. If your order is valued at more than $75, it is recommended that you use a trackable shipping service or purchase shipping insurance.
We also accept in-store returns for online orders at our retail store located at 509 West Willow Street, Scottsboro, Alabama 35768. To return an item at our retail location, please proceed to Guest Services during normal store operating hours and present your order number along with the items to be returned.
To be eligible for a return, merchandise must:
- Be in the same condition it was received (New with Tags items must be returned with tags attached)
- Include the original order number and receipt
- Include the original packaging
The following items are Final Sale and not eligible for return:
- Health & Beauty Items
- Video Games
- Sale Items
- Individual products marked as final sale
If you have any questions or concerns, please contact us at firstname.lastname@example.org.